1 · Who we are

VaulteraHealth is the healthcare division of Vaultera Labs Technology Corporation, One Global Place, BGC, Taguig, Philippines. This policy explains how we handle personal data in connection with our software, including Molaris.

2 · Data we process

We process clinic staff accounts and, on behalf of clinics as our customers, patient records entered into Molaris — including demographics, appointment history, clinical charting, billing, and consent records.

3 · How we use data

Data is used to operate the software: scheduling, charting, billing, recall messaging, analytics, and payroll. We do not sell patient data, and clinics remain the data controller for their patients' information.

4 · Storage and security

Data is encrypted at rest and in transit, access is role-based and logged, and consent captured in the software is filed to the relevant patient record. Our infrastructure providers are bound by data processing terms consistent with RA 10173.

5 · Retention and export

Clinics can export their complete records at any time in standard formats. On termination, we make data available for export and then delete it on the schedule set in our service terms, except where retention is required by law.

6 · Sharing

We share data only with subprocessors needed to run the service (such as cloud hosting and SMS delivery), under contracts limiting their use of the data, or where disclosure is required by law.

7 · Your rights

Data subjects have rights under RA 10173, including access, correction, and erasure. Patients should direct requests to their clinic as the controller; we support clinics in fulfilling them. Complaints may also be raised with the National Privacy Commission.

8 · Contact

Questions about this policy: info@vaulteralabs.com.

1 · Agreement

These terms govern use of VaulteraHealth software, including Molaris, provided by Vaultera Labs Technology Corporation. By creating an account or using the service, you agree to them on behalf of your clinic.

2 · The service

We grant your clinic a non-exclusive, non-transferable right to use the software for its internal operations during your subscription. We may improve or modify features, and will not materially reduce core functionality mid-term.

3 · Accounts

You are responsible for the accuracy of account information, for safeguarding credentials, and for actions taken under your clinic's accounts. Access should reflect each staff member's actual role.

4 · Your data

Your clinic owns its data. You may export it at any time in standard formats. We process patient records only as your processor under the Data Privacy Act of 2012 (RA 10173), as described in our Privacy Policy.

5 · Fees

Fees are in Philippine Pesos, exclusive of VAT, billed per the plan selected. Yearly billing is discounted as displayed at purchase. Fees are non-refundable except as required by law.

6 · Acceptable use

You agree not to misuse the service — including attempting unauthorized access, reselling it, or using it to violate the rights of patients or third parties.

7 · No medical advice

The software is practice management infrastructure. It does not provide medical, dental, or clinical advice, and clinical decisions remain the sole responsibility of licensed practitioners.

8 · Availability and support

We aim for high availability and provide support per your plan. Scheduled maintenance is announced in advance where practicable.

9 · Liability

To the extent permitted by law, our aggregate liability arising from the service is limited to the fees paid by your clinic in the twelve months preceding the claim, and we are not liable for indirect or consequential damages.

10 · Termination and law

Either party may terminate per the subscription terms; on termination we make your data available for export. These terms are governed by the laws of the Republic of the Philippines. Contact: info@vaulteralabs.com.